Google, Twitter Woo Local Businesses

The web is mirroring the real world more closely every day, and tonight both Twitter and Google are trying to help accelerate that shift. They are introducing features that allow small businesses to connect with their customers.

Twitter enlisted Citysearch as the first user of its Sign-Up API, which helps new users create Twitter accounts from other people’s web sites. Citysearch gets a sprinkle of social media goodness from the arrangement, fostering real-time interaction between consumers and companies, while Twitter — which has a notoriously inscrutable new user experience — gets someone else to handle customer acquisition of smaller brands as it prepares to offer corporate accounts. Citysearch says it has direct relationships with some 200,000 local merchants, and it wants to build a multi-service social media directory for small businesses.